Respond faster, strengthen customer relationships and take the pressure off support - with smart workflows that really help your team. We know how time-consuming customer communication can be. With clever automation, you can ensure satisfied customers without overloading your team.
More efficiency, less chaos - customer management on autopilot
Automatically record & forward customer enquiries
check
Centralise all enquiries from email, chat, social media, etc.
check
Intelligent ticket management & automatic prioritisation
check
Send enquiries directly to the appropriate team members
Smarter support with less effort
check
Automatic responses for frequent enquiries
check
Chatbots & self-service portals for quick solutions
check
Intelligent escalation processes for complex requests
Strengthening customer relationships in the long term
check
Automated onboarding & welcome sequences
check
Personalised follow-ups after purchase or support requests
check
Smart upsell & retention campaigns
Everything at a glance - with real-time data & automation
check
Measure & specifically improve customer satisfaction
check
Automated reports & performance analyses
check
Optimisation of workflows through AI & data analysis
Sustainable success
measurable in a few weeks
99.7%
Our customers report measurably higher satisfaction in support after the introduction of automated processes.
60%
Faster response time
Wiederkehrende Kunden
Assistant to the management
Janina Schönau
Automation is the key to more growth, lower costs and maximum efficiency
No more routine tasks
No time wasted on meetings and emails
More freedom, more focus, more growth
FAQs
Still have questions? Here you will find answers to our smart process automation services.